You have questions and we have answers on a variety of topics related to Chandler water, sewer, and solid waste services. If, after reviewing the categories and information on this page, your question is not answered, please let us know by calling or emailing Chandler Utility Services.
There are three ways to make a payment with a Visa, MasterCard, American Express or Discover card:
- • In person at our Customer Service Center at 175 S. Arizona Ave, Ste A.
- • Online Utility Bill Payment System available 24 hours a day, 7 days a week.
- • Payment by telephone by calling 480-782-2280 and selecting the option to make a payment. This service is available 24 hours a day, 7 days a week
Your utility bill is due upon receipt and becomes delinquent 25 days after the bill is produced. This date is shown on the top section of your bill.
If you think you might have some trouble paying your bill, call us immediately at 480-782-2280 and a customer service representative will help you arrange a payment plan. We can also give you the names of other organizations in the community that might be able to assist you.
InvoiceCloud is the third party payment processor the City contracted with to expand electronic payment in Utilities and other areas of the City.
Chandler residents must present the following items at each visit:
- Photo ID
- Current (60 days or newer) City of Chandler Utility Bill, showing City-provided solid waste service
- Person bringing in material must have their name on the bill or be on the account as an approved user
- To print a copy of your visit Utility Services
If you have registered to pay online, log in, click “View Bill” and follow instructions.
If you are not a registered customer and you would like to print a copy of your utility bill, please follow the instructions below:
- Click “One Time Payment” on the left navigation menu
- Click “Utility Services”
- Input your Account Number, Customer Number and Service Street Name, then “Search Invoice”
- Once your Account Information is visible, click “View” to view and print a copy of your utility bill
Call Utility Billing at 480-782-2280 or Solid Waste Services at 480-782-3510 if you do not know your account and customer number.
Simply call the Solid Waste Division at 480-782-3510 and a representative will gladly assist you to establish additional service and answer your questions, or visit the Solid Waste Services website.
Final water inspections are normally completed within 24 hours after a request has been called in unless the call was made just before the weekend. You can call 480-782-3700 to find out the status of your request.
Water meter sets are normally completed within 24 hours after a request has been called in unless the call was made just before the weekend. You can call 480-782-3700 to find out the status of your request.
Water utility employees use a checklist that identifies the proper installation criteria for passing a service or meter. Upon completion of the inspection, a copy of this checklist is provided to the requestor to identify discrepancies, if any, or the approval of the service/meter as installed. Once the discrepancies have been corrected you can request another inspection by calling 480-782-3700.
Hydrant leaks are taken care of by the Water Distribution Division and can be reported by calling 480-782-3700.
A call 48 hours prior to the requested shut down can be called in at 480-782-3700. This lead-time allows for the crew to perform a test shut down ensuring there are no complications before the work is performed.
All concerns with your meter can be reported to the Water Distribution Division by calling 480-782-3700.
There is no replacement cost to the homeowner for the register or ERT. These costs are incorporated in the maintenance of this asset. To report a faulty or inoperative register or ERT contact the Water Distribution Division by calling 480-782-3700.
Fire hydrants can be identified as out of service for two reasons. The first is if it has a mechanical failure and the other is if it is a new hydrant that hasn't been inspected yet. Hydrants with malfunctions are scheduled daily for repairs. New Hydrants are scheduled for testing once the contractor has completed the set of hydrants he was commissioned to install. As either of these events occur the out of service ring is removed.
The City of Chandler does provide for the removal of bees but only inside water meter boxes. It does not provide a service to other areas of the property. Call 480-782-3700 to report bees in a meter box.
The best source of information for businesses that provide plumbing services is to consult the local phone book Yellow Pages.
All hydrant meters are allocated by the Utility Billing Department. They can be contacted by calling 480-782-2280.
Barricades remain on the job site until all hazards are removed or repaired to ensure the safety of our customers. At the conclusion of the project, the rental companies are called to pick-up the barricades. If you witness barricades that are not serving a purpose please contact the Water Distribution Division at 480-782-3700 for removal.
Depending on the number of guests, most people use on average more than 60 gallons per day, which can really add up.
A few extra minutes of watering added to your timer due to hot weather, over seeding, or new plants added, can really affect your water usage.
The average pool has about 15,000 gallons of water, and a refill will significantly alter your normal bill.
Swimming pool auto-fill devices can malfunction causing water to continuously flow into the pool and leak between the body of the pool and cool decking. This type of leak can lose up to 40,000 gallons of water in a month.
If you have a pool or outdoor landscaping, hot weather can really affect your water consumption. A standard sized pool can evaporate over 2,000 gallons of water during a typical hot Arizona month. Add some extra heat, and that water loss can climb.
Wet sidewalks or driveways, water running down the street, moisture on fencing or rock areas, and plants showing signs of stress are all indications of potential irrigation leaks. Depending on the size of your landscaping, up to 70% of your water use could be used outdoors. A leaking or cracked irrigation line can significantly add to your monthly use. Inside, a leaky toilet that keeps running, or a dripping faucet can really add up as well.
Water Softener valves can malfunction and continuously divert water down the drain which could lose up to 100,000 gallons within a month.
It is important to understand that water consumption billing is charged by each 1,000 gallons used and the system does not round. For example, your household could have used 7,901 gallons, but your bill will reflect 7,000 gallons charged. The next month your household could have used 9,001 gallons, and your bill would reflect 9,000 gallons. Although there is only a 1,100 actual gallon difference, the bill will reflect a 2,000 gallon swing. This is common in the industry.
Information can be found on Water Conservation, including how to test for leaks, how to read your meter, watering best practices, what a water audit is and how to get a rebate for certain water conservation improvements made in or around your home.
Information on Water Meters: Over time, water meters age and metering technology changes. The city has been upgrading water meters to ensure actual consumption continues to be reported. Meters being replaced today have the ability to run usage data reports to provide more information to troubleshoot increased water use. City staff can run the meter report which shows water use patterns on your property, and if water usage is registering continually.
Receive Assistance: Should you need assistance, please email City Utility Billing Customer Service or call 480-782-2280 the office to review consumption and troubleshoot your bill.
If after talking to Customer Service and contemplating things that may have affected your water use and you are still puzzled, a free home water audit is available to you by contacting the Water Conservation Office or call 480-782-3583.