CHANDLER, Ariz. – The City of Chandler was ranked second in the nation for the Government Experience award for a city by the Center for Digital Government (CDG). The awards recognize the achievements of states, cities and counties that raised the bar on the experience of government services to create a better engaged constituency and a more responsive government.
Chandler has a long-held commitment to innovation and technology, and looks for opportunities for smart, sustainable solutions and innovative ideas that promote efficiency, productivity, and connectivity.
“It is an honor for Chandler, the Community of Innovation, to be recognized for our efforts to advance digital services,” said City of Chandler Mayor Kevin Hartke. “Our staff works tirelessly to enhance technology and processes that benefit residents and businesses.”
A few of the projects that resulted in Chandler’s top ranking included:
- The Diversity, Equity and Inclusion Division launched a six-month pilot program offering instant language translation device services in more than ten (10) city departments and more than twenty (20) divisions throughout the city. Real-time language translation enabled city staff to easily have immediate conversations and on-demand engagement with residents and the public, regardless of language or disability.
- Chandler engaged residents in the annual budget process through a six-week digital campaign to promote the FY 2024-25 Budget Input Survey to the widest audience possible. This was the second year the city used a digital campaign, with multiple tactics to disseminate information. The digital ads resulted in 7,691clicks to the webpage with the survey. The click through rate for the ads was 1.39%, which is more than double the industry average. The users who clicked through to the webpage had an average time on page of almost two minutes.
- The city offers a mobile application, Public Stuff, that allows residents to submit service requests, which include graffiti, low hanging wires, park maintenance, potholes, sign complaints, non-working traffic lights and water leaks. The application easily connects to the city website with links to news, the Mayor and Council page, police non-emergency (call or text), recycling and trash services, the Join Team Chandler recruiting site and social media channels.
- The Chandler Municipal Court extended its customer engagement and service options by offering litigants the ability to chat online using an AI chatbot to get efficient and focused service with the Court. The online chatbot function adds an additional dimension to the Court’s customer service, making it easier for the community to access information and have questions answered.
These are just a few examples of the projects that are the result of Chandler’s digital strategy goals to foster service to the community through transparency, inclusiveness, awareness, community engagement and feedback that drives action.
The digital experience provides a one-stop shop using various digital platforms and channels with personalized and useful content.
Media contact:
Jennifer Honea
Public Information Officer
480-782-2228