City of Chandler Salary Plan - 2012-13
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OT Status Legend:
Non-Exempt = Hourly Position
Exempt = Salaried Position
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Excellence is the responsibility of everyone at the City of Chandler. We lead by
our core values in constant pursuit of excellence:
*Commitment – Dedicate oneself to consistent and excellent public service
*Innovation – Implement unique, creative and cost-effective solutions
*Communication – Communicate in a positive, honest and productive manner
*Integrity - Adherence to high ethical standards
*Diversity – Promote inclusiveness
and impartiality throughout the organization
*Personal Responsibility – Take initiative to achieve excellence and
accept accountability
*Respect – Demonstrate a high regard
for others
*Teamwork – Promote cooperative efforts, open communication and trust
All City employees are expected to conduct themselves in a way consistent with the
above values.
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| Job Description |
VICTIM SERVICES COORDINATOR
Pay Grade: 23 FLSA Status: Exempt
Job Group: Supervisory (S) Class Code: V008
Effective Date: 7/01 Revision Date: 8/03, 9/03, 12/03, 7/05, 11/06
Classification Summary:
The primary function of an employee in this class is to support the victims of, and witnesses to, crimes through the supervision of staff, volunteers, and interns performing liaison and advocacy efforts, court accompaniment, victims’ rights education, crisis intervention duties, making social service referrals and keeping records. This position establishes goals and writes policies for the program; develops training goals and curriculum. Additionally, the position prepares grant requests; writes reports to ensure the continuance of funding; and serves as staff liaison to the Chandler Domestic Violence Commission. This position is subject to periodic performance audits and annual evaluations.
Essential Functions:
Essential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. Employees are responsible for all other duties as assigned.
Coordinates and instructs Master’s Degree level intern program in accordance with University guidelines and requirements;
Plans and coordinates the activities of staff, volunteers and interns involved in victim advocacy services;
Supervises and evaluates the work of subordinate personnel, including scheduling work hours and caseloads;
Assists in the development and implementation of section goals, objectives, policies and procedures;
Acts as a liaison with other victim assistance programs, social service agencies, and with sworn personnel;
Participates in community-wide victim advocacy efforts and committees;
Assists with curriculum development and implements training for lay volunteers as well as intern;
Coordinates with Citizen Support Coordinator to develop operating guidelines for the Victim Services Program and AR288 Crisis Response Unit;
Gives information to the public by phone and in person to communicate department policies and procedures regarding the Victim Services Program
Develops and reviews program and department policy to ensure that the program is functioning at its best and to update any changes in the program;
Reviews and prepares lesson plans for the training of new volunteers;
Provides ongoing training for sworn and civilian personnel as it pertains to client services and Victims’ Rights mandated laws;
Monitors and maintains the expenditures of the Victim Services’ funds and provides monthly financial statements of petty cash expenditures;
Reviews and maintains case files and updates information into database as needed;
Prepares grant and funding requests from both governmental and private sectors;
Prepares and conducts monthly meetings and provides quarterly training for volunteers and staff to ensure continuity and provide continuing education;
Performs all work duties and activities in accordance with City policies and procedures;
Works in a safe manner and reports unsafe activity and conditions. Follows City-wide safety policy and practices and adheres to responsibilities concerning safety prevention, reporting and monitoring as outlined in the City’s Safety Handbook.
Knowledge, Skills and Abilities:
Knowledge of:
Victims’ rights statutes and criminal justice processes;
Methods, objectives, and standard practices for advocacy, crisis intervention, counseling, and case management;
Supervisory, evaluation, and training methods;
Volunteer screening, training and management techniques;
Community resources available in various situations; social service agencies, their locations and referral acceptance information;
Police Department policies and procedures;
Strategic planning;
English grammar, spelling and punctuation;
Personal computers and related software.
Ability to:
Supervise paid staff, volunteers, and interns;
Operate a motor vehicle;
Operate standard office equipment including a personal computer and job-related software;
Analyze situations quickly and objectively, recognize actual and potential dangers, and determine proper course of action;
Cope with stressful situations calmly, fairly, tactfully and with respect for individual rights;
Maintain effective relations with fellow employees and with citizens with varied racial, ethnic or economic backgrounds;
Communicate clearly and concisely, orally and in writing;
Prepare accurate and grammatically correct written reports;
Keep immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems;
Comprehend and follow oral and written directions;
Respond to citizen requests in a courteous and effective manner;
Perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines;
Demonstrate integrity, ingenuity and inventiveness in the performance of assigned tasks.
Supervision Received:
Work is performed under the supervision of a Police Lieutenant.
Supervision Exercised:
This position supervises the Victim Services Specialists, interns and volunteers.
Minimum Qualifications:
Master’s Degree in Social Work or closely related field; and
Three (3) to five (5) years experience in counseling, social work, or crisis intervention, including some experience in victim assistance, volunteer supervision; and
Valid Arizona Class “D” Driver’s License; and
Must pass polygraph and comprehensive background check; or
Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work; and
Work Environment:
The primary duties of this class are performed in a public office environment and courtroom setting with some exposure to difficult and stressful personal circumstances.
Essential Physical Abilities:
Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to comprehend verbal instructions, communicate effectively, hear within the normal range of conversation, and carry on telephone communication.
Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to discern written work instructions, review a wide variety of written and electronic materials at arms length or less (distinguish letters and numbers) and to see in detail objects or printed material at greater than arms length;
Sufficient manual dexterity with or without reasonable accommodation, which permits the employee to write reports, operate standard office equipment and a personal computer, and operate a vehicle.
Sufficient personal mobility, flexibility, and physical reflexes, with or without reasonable accommodation, which permits the employee to bend or stoop repeatedly, sit or stand for long periods of time, lift up to 20 pounds, and work in an office environment.
Sufficient capability to reduce exposure to risk in working with hostile, resistant, and unstable persons.
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