City of Chandler Salary Plan - 2013-14
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OT Status Legend:
Non-Exempt = Hourly Position
Exempt = Salaried Position
Excellence is the responsibility of everyone at the City of Chandler. We lead by
our core values in constant pursuit of excellence:
*Commitment – Dedicate oneself to consistent and excellent public service
*Innovation – Implement unique, creative and cost-effective solutions
*Communication – Communicate in a positive, honest and productive manner
*Integrity - Adherence to high ethical standards
*Diversity – Promote inclusiveness
and impartiality throughout the organization
*Personal Responsibility – Take initiative to achieve excellence and
*Respect – Demonstrate a high regard
*Teamwork – Promote cooperative efforts, open communication and trust
All City employees are expected to conduct themselves in a way consistent with the
|UTILITY METER TECHNICIAN
Pay Grade: L14 FLSA Status: Non-Exempt
Job Group: Labor & Trades (L) Class Code: U014
Effective Date: 7/01 Revision Date: 8/03, 7/05, 10/07, 6/10, 9/10
The primary function of an employee in this class is to read water meters to record and report water consumption for use in generating water bills. This classification also turns residential water services on and off.
Essential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. Employees are responsible for all other duties as assigned.
Reads water meters visually and by radio signal on assigned routes and records information with electronic handheld or mobile devices;
Cleans out flooded and buried meter boxes, bails out meter boxes by using hand pump, electric pump, or by climbing down into meter vaults;
Connects, disconnects, or reconnects water service as appropriate; turns on meters to establish service to customers; turns off meters to close accounts or troubleshoot leaks; locks meters of delinquent accounts until payment is made;
Identifies new meters that need to be added to routes;
Performs customer service; provides assistance and information related to meters, consumption, leaks, and procedures; responds to routine questions, requests for service, and initiates problem resolution;
Investigates customer complaints regarding high readings, no water and water leaks; performs re-reads due to high use or suspicion of meter malfunctions;
Leaves door hangers for customers notifying customers of problems with account, high use, non-payment, or failure to keep payment arrangements;
Tests meters to ensure proper operation and accurate readings; inspects/observes condition of meters; checks meters for leaks or illegal taps; reports situations involving vandalism, illegal taps, leaks, safety hazards, obstructions, or other problems;
Changes meter registers, verifies and updates meter information;
Reports leaks, unsafe or broken lids, weeds and obstructions, cars on meters, and other obstructions and hazards;
Plans meter-reading route to maximize efficiency; uses computer to load, unload, and assign routes to handheld computer making route changes and resequencing routes as necessary;
Trains new employees on the use of handheld computers, routes, and other applicable tasks;
Reports and follows through on malfunctioning meters needing replacement, boxes that need to be elevated, or leaks that need repair;
Verifies new meter account information, including house number, location, and meter size as needed;
Maintains work records, including complaint resolutions, maintenance and repair logs, flow records, vehicle inspection forms, and daily work logs;
Performs general cleaning/maintenance tasks necessary to keep vehicles, equipment, and tools in operable condition, which may include inspecting equipment, checking fluid levels, replacing fluids, greasing equipment, replacing parts, washing/cleaning equipment, or cleaning shop/work areas; monitors equipment operations to maintain efficiency and safety;
Performs all work duties and activities in accordance with City policies and procedures;
Works in a safe manner and reports unsafe activity and conditions. Follows City-wide safety policy and practices and adheres to responsibilities concerning safety prevention, reporting and monitoring as outlined in the City's Safety Handbook.
Knowledge, Skills and Abilities:
City of Chandler geography, streets, and business locations;
Customer service techniques;
Basic operation, maintenance, and service of water service equipment;
Equipment and tool operation and maintenance practices;
Operation of an electronic radio reading technology and job-related software;
Various meter reading technologies;
Traffic laws and rules involved in vehicle operation;
Safe work practices and hazards;
Federal OSHA and State and County regulations and City policies regarding safe work practices.
Follow written and oral instructions;
Read maps, diagrams and technical and operational manuals;
Read meters and testing equipment;
Work independently to complete work on schedule;
Operate a water meter hand-held computer;
Take accurate meter readings;
Test water meters and determine reasons for excessive consumption;
Make simple mathematical calculations;
Utilize hand pumps, metal detectors and shovels;
Operate hand tools;
Operate a motor vehicle;
Work within a team and maintain effective working relationships with supervisor, co-workers and the public;
Operate a personal computer and related software and demonstrate proficiency to complete work orders, documents, spreadsheets, email and timesheets;
Communicate effectively with the public and other employees.
The work is performed under the direct supervision of the Utility Meter Technician Supervisor.
High school diploma or GED equivalency; and
One (1) year of customer service, delivery/route experience or handheld computer data entry; and
Valid Arizona Driver's License; or
Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.
Previous experience reading water meters;
The primary duties of this class are performed in an outdoor environment that may include working in adverse weather conditions, vehicular traffic exposure to hazardous chemicals and/or materials, insects, and animals.
Essential Physical Abilities:
Sufficient clarity of speech and hearing, with or without reasonable accommodation, which permits the employee to discern verbal instructions and communicate with other employees and the public, and discern verbal instructions;
Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to comprehend written work instructions and work orders, maps, accurately read and enter data in a computerized system, and move over rough and unfamiliar terrain;
Sufficient manual dexterity, with or without reasonable accommodation, which permits the employee to operate electronic handheld devices, move water meter lids, and maintain meter vaults;
Sufficient strength to lift and carry 50 pound objects for varying distances;
Sufficient body flexibility, mobility, stamina, and balance to perform maintenance and repair operations that require bending, stooping, kneeling, stretching, and other physical exertions repair and replace water meter lids and moving over rough or unfamiliar terrain.
Sufficient ability to endure prolonged exposure to arid desert conditions such as dirt, dust, pollen, odors, and prolonged sun and heat exposure during summer months.