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Utility Services Payments banner

Chandler’s enhanced utility billing system makes it easier to manage your account, access your information, and pay your bill via the method that is most convenient for you. The advanced features are accessible 24 hours a day, seven days a week, from your computer or mobile device.


Utility Billing & Payment System Update

The recent rollout of our utility billing and payment system did not provide the level of service we expected and we have been working on resolving the issues encountered. We heard your concerns, and now have a much improved payment portal with enhanced functionality designed to provide a more user-friendly customer experience. Some of these changes include:
  • iPad mini sweepstakes entry period endsRedesigned navigation menu
  • Ability to view your transaction history
  • Ability to reset your password
  • Easier payment functionality
  • Ability to schedule a payment
  • Expanded account information
  • Resolved pop-up blocker issues. 
Please note that a payment grace period remains in effect and
no late penalties will be applied.
 
We thank you for your patience. 
    
Quick Links
Customer Service

Chandler Utility Customer Service Center:
175 S. Arizona Avenue, Suite A
Monday through Friday, 8 a.m. to 5 p.m.
480-782-2280
utilitybilling@chandleraz.gov

Hours have been temporarily extended for telephone customer service to 7 a.m. through 6 p.m.
    


Your Payment Options
 

There are several ways to pay your City of Chandler utility bill:

Electronic Payment   Set up the payment through your financial institution’s online banking system. Use the following format in the payee account field provided by the bank: 
Account Number followed by a dash followed by the new Customer Number.
For example: 12345678-87654321
  Electonic Banking
One-Time Online   Make a one-time payment with a major credit card or e-check. This can be done whether or not you have registered and created a customer profile.    One Time Electronic Payment
Automatic Payments    Sign up for AutoPay, which authorizes the City and your financial institution to handle the transaction for you through an automatic withdrawal from your checking or savings account, or with a major credit card.    Scheduled Payments - AutoPay
Pay By Phone     Credit card and eCheck payments are accepted through the automated touch tone phone system by calling 480-782-2280.     Pasy by Phone
Pay By Mail      Please include your bill coupon in the return envelope. Do not send cash.
         City of Chandler Utility Billing
         PO Box 52158
         Phoenix, AZ 85072-2158
     Pay by Mail
Pay In Person      Pay by cash, check, or major credit card at the Chandler Utility Customer Service Center, located on the first  floor of Chandler City Hall (MAP):
        175 S. Arizona Avenue, Suite A
        8 a.m. to 5 p.m., Monday through Friday.
     Pay in Person
Drive-Up Drop Box      City of Chandler and Arizona Public Service (APS) payments may be placed in the drive-up drop box located on the south side of City Hall, in the westbound median of Chicago Street, between Arizona Avenue and Washington Street. For security purposes, do not place cash in the drop box.      Drive Up Payment Drop Box
Payment Hardship      If you think you might have some trouble paying your bill, call us immediately at 480-782-2280 and a representative will help you arrange a payment plan. We can also give you the names of other community organizations that might be able to assist you.      Payment Hardship - Need More Time



 

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Set Up, Change, or Discontinue Chandler Utility Service

Establish Your Account   Whether you are renting, a homeowner, or commercial customer you may call our office at 480-782-2280 any time between 8 a.m. and 5 p.m., Monday through Friday, and a representative will establish your account during the telephone conversation. Please call us a minimum of one business day prior to the date you need to begin water service with the following information:
  • Name and spouse’s name, if applicable
  • Address where service is requested
  • Mailing address
  • Move in or service activation Date
  • Telephone number
  • Driver License number
An account activation fee of $25 (plus tax) will be assessed to all new utility accounts. Anyone who has not established credit with the City of Chandler Utility Services Division will be required to pay a refundable security deposit. 
 
   
Change Account Details   There are two ways to change your account information (such as adding a new phone number or changing an email address).
  • Call 480-782-2280 during normal business hours and speak to a representative.
  • Visit the City's Utility Customer Service Center, located on the first  floor of Chandler City Hall (MAP)
              175 S. Arizona Avenue, Suite A
              8 a.m. to 5 p.m., Monday through Friday
   .
Close Your Account    There are two ways to close your account.
  • Call 480-782-2280 during normal business hours and speak to a representative.
  • Visit the City's Utility Customer Service Center, located on the first  floor of Chandler City Hall (MAP
              175 S. Arizona Avenue, Suite A
              8 a.m. to 5 p.m., Monday through Friday
You will need to provide the date you would like your account closed and the mailing address for your final bill or refund. Your request must be made in person or by phone a minimum of one working day in advance. We do not provide services on holidays or weekends.
   .



    

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A-OK Voluntary Donation Program

“A-OK” stands for Acts of Kindness, a voluntary tax deductible donation program developed to give residents an easy way to voluntarily contribute $1, $2, $5 or any amount with their utility bill each month. The money raised through the program goes back into the community by helping fund local social service agencies.  

The new utility billing & payment system has expanded the A-OK donation amount options for customers, and there are several ways donate in any amount. 

HOW TO MAKE AN A-OK DONATION

The easiest way to make a donation is to set up a recurring donation -- $1, $2, $5 or you can opt for any fixed amount you would like -- that would always be added to your monthly billing statement. With a recurring donation, no matter how you pay the donation will be made by simply paying your current balance (which will include the donation amount). To set up a recurring donation you need to notify us -- either via email at utilitybilling@chandleraz.gov, by calling 480-782-2280, or you can visit us at Chandler City Hall, 171 S. Arizona Avenue -- and indicate the donation amount you would like added to your bill each month.

You can also do one of the following to make a donation:
  • If you pay through your financial institution's online banking system you can add $1, $2 or $5 to your monthly utility bill amount. You will need to notify a customer service representative -- via a phone call to 480-782-2280 or email to utilitybilling@chandleraz.gov -- that the overpayment on your account that month should be credited to A-OK. NOTE: If you would like to overpay every month by a fixed amount and have the overpayment credited to A-OK, simply notify a customer service representative as stated above.
  • If you pay by check, you can add $1, $2 or $5 to your monthly utility bill balance by selecting the corresponding box on your remittance to make the donation. The City will then recognize any overpayment of exactly $1, $2 or $5 as your intention to donate the overage amount to the A-OK program, and no further communication is needed on your part.
  • If you make an in-person payment at the Customer Service counter, you can make an A-OK donation in any amount at that time.

Please note, the City of Chandler cannot assume that overpayments are intended to be A-OK donations. If you desire to make donations, you must inform the City of your intent by selecting the corresponding box on your remittance, calling 480-782-2280 or sending an email to utilitybilling@chandleraz.gov if you simply over pay and want that account credit donated to the program.

If you had a recurring A-OK donation already set up in the City's previous billing system (through SurePay/AutoPay or direct authorization), it is in the new system and will still appear on your billing statement. If you wish to change the amount of your donation, please inform the City of your intent by calling 480-782-2280 or sending an email to utilitybilling@chandleraz.gov.

Options for customers to make a donation with their one-time payment or lock in recurring donations via this website are still under development, but will be available to customers in the future. 

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