FAQs - Utility Services & Billing
Frequently Asked Questions About Chandler Utility Services, Billing and Payments
Where is the City's Customer Service Center located and what are the office hours?
Our Customer Service Center is located at 175 S. Arizona Ave, Suite A, in downtown Chandler. For your convenience, Arizona Public Service (APS) shares the Customer Service Center with us. The building is located on the northeast corner of Chicago Street and Arizona Avenue. Parking is available on the south side of Chicago Street. Our office hours are from 8 a.m. to 5 p.m., Monday through Friday.
How do I sign up to receive water, sewer and refuse service?
Whether you are renting, a homeowner, or commercial customer you may call our office between 8 a.m. and 5 p.m., Monday through Friday, and a representative will establish your account in a very quick and easy telephone conversation. If a deposit is required we will bill your new account. Please call us a minimum of one working day in advance of the time you need service with the following information:
Name and spouse’s name, if applicable
Address where service is requested
Move in date
Last 4 digits of Social Security number or Driver License number
If you are a homeowner, you may also fill out the new Account Activation Request Form (PDF) and mail or fax the form to our office at (480) 782-2295. Please make sure you allow us enough time to receive the form and process the request if you mail the form to us.
An administrative fee of $15 plus tax will be assessed to establish a utility account.
How can I add additional refuse service or have my questions answered about refuse service?
Simply call the Solid Waste Division at 480-782-3510 and a representative will gladly assist you to establish additional service and answer your questions. The service can usually be provided within 3-5 days business days after your request.
How do I close my account if I am leaving the City of Chandler?
There are two ways in which you may close your account.
You will need to provide the date you would like your account closed and the mailing address for your final bill or refund. Your request must be made in person or by phone a minimum of one working day in advance. When using our online system, please allow at least two business days to turn off your services. We do not provide services on holidays or weekends.
What payment options are available?
There are many ways to pay your City of Chandler utility bill.
The City of Chandler now offers our customers the convenience of online utility bill payments.
PAY BY PHONE
Call the touch-tone phone payment system at 480-782-2280.
PAY BY MAIL
Your billing statement will include a return envelope if you choose to mail a check each month. Please be sure to include your bill stub and do not send cash!
City of Chandler
PO Box 52613
Phoenix, AZ 85072-2613
You may pay by cash, check, Visa or MasterCard at our Customer Service Center, located at 175 S. Arizona Ave., Suite A, in downtown Chandler. This is a joint City of Chandler and APS Customer Service center, located on the first floor of the Chandler City Hall.
DRIVE UP DROP BOX
A drive-up drop box is located in downtown to offer Chandler residents more convenience when making their utility bill payments. City of Chandler and APS payments can be deposited in the drop box located in the island on Chicago Street at City Hall (east of Arizona Avenue).
Sign-up for Surepay which authorizes the City and your financial institution to handle the transaction for you through an automatic withdrawal of the amount of your utility bill from your checking or savings account.
To pay your bill by Visa or MasterCard, there are three options:
In person at our Customer Service Center, located at 55 N. Arizona Pl., Suite 105 in downtown Chandler.
Automated Payment by Telephone by calling 480 782-2280 and selecting the option to make a payment. This service is available 24 hours a day, 7 days a week.
Online Utility Bill Payment System available 24 hours a day, 7 days a week.
Do you offer payment assistance?
If you think you might have some trouble paying your bill, call us immediately and a representative will try to help you arrange a payment plan. We can also give you the names of other organizations that might be able to assist you.
Your utility bill is due upon receipt and becomes delinquent 25 days after the bill is produced. This date is shown on the top section of your bill.
What is the “A-OK” program?
“A-OK” stands for Acts of Kindness, and is a voluntary tax deductible donation program. A-OK was developed to give residents an easy way to voluntarily contribute $2 with their utility bill each month. The money raised through the program goes back into the community by helping fund local social service agencies.
How do I read my utility bill?
Your City of Chandler utility bill is itemized for easy reading. Each billed utility service is listed by service type (i.e. water, sewer, refuse,) along with the amount billed for each service. The current and previous meter readings, reading dates and gallons used are listed for your convenience. Last month’s usage and the same month last year are shown for comparison purposes. The previous balance, payments and adjustments made within the billing period, past due balance, if any, current amount due and total amount due are detailed for your information.
Chandler Customer Service Center
175 S. Arizona Ave, Suite A