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City of Chandler Salary Plan - 2013-14
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OT Status Legend:
Non-Exempt = Hourly Position
Exempt = Salaried Position
Excellence is the responsibility of everyone at the City of Chandler. We lead by our core values in constant pursuit of excellence:

*Commitment – Dedicate oneself to consistent and excellent public service
*Innovation – Implement unique, creative and cost-effective solutions
*Communication – Communicate in a positive, honest and productive manner
*Integrity - Adherence to high ethical standards
*Diversity – Promote inclusiveness and impartiality throughout the organization
*Personal Responsibility – Take initiative to achieve excellence and accept accountability
*Respect – Demonstrate a high regard for others
*Teamwork – Promote cooperative efforts, open communication and trust

All City employees are expected to conduct themselves in a way consistent with the above values.

 
Job Description
IT APPLICATION SUPPORT MANAGER

Pay Grade: 30                    FLSA Status:     Exempt
Job Group: Managerial (M)            Class Code: I042
Effective Date: 7/01                Revision Date:     8/03, 7/05, 6/08, 7/10, 10/11

Classification Summary:
The primary function of an employee in this class is to plan, direct and manage the day-to-day operations of the application support and development activities; direct the use of technical resources to support City goals; and provide organizational plans for the development and implementation of technology initiatives.
Essential Functions:
Essential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. Employees are responsible for all other duties as assigned.
Supervises, plans, and directs the activities of the project delivery staff, identifying projects, potential risks, scope, resource requirements, timeframes, cost, and status according to established project management methodology;
Communicates project status through monthly reports to IT Management Team and City departmental project designees, explaining implementation, maintenance, and project timelines and costs;
Acts as primary facilitator and resource to the Information Technology Oversight Committee, managing budgets and communications;
Leads the team in working with City departments and divisions as liaisons to identify business requirements and recommend information technology solutions to improve business processes;
Coordinates City business requirements and identifies opportunities for leveraging solutions for multiple departments and divisions;
Resolves project related problems by directing or performing reviews, analyzing the issues, and developing a clear resolution;
Assures overall project quality and ensures a timely completion of deliverables;
Monitors project budgets to ensure that projects remain on-time and on-budget;
Ensures the adherence of projects to budgetary constraints;
Communicates and coordinates regularly with appropriate staff to maximize the effectiveness and efficiency of interdepartmental operations and activities;
Establishes and facilitates IT committees as requested;
Attends meetings and training sessions or reads relevant manuals to keep current on new developments in system operation, software or information management;
Performs all work duties and activities in accordance City policies and procedures;
Works in a safe manner and reports unsafe activity and conditions. Follows City-wide safety policy and practices and adheres to responsibilities concerning safety prevention, reporting and monitoring as outlined in the City's Safety Handbook.
Knowledge, Skills and Abilities:
Knowledge of:
Complex project management methodology;
Computer control systems and office computer systems in a network environment;
Network administration principles and practices;
Database management systems and applications;
Supervisory and management skills;
Project and section planning and administration;
Project budgeting.
Ability to:
Manage projects in a computer technology environment;
Develop requests for proposal, establish evaluation criteria and select qualified vendors;
Communicate technical issues clearly both verbally and in writing;
Establish and maintain effective working relationships with peers, co-workers, supervisors, and other city staff;
Must exhibit a customer service attitude and be a team player;
Maintain a professional demeanor during stressful situations;
Compile reports from a wide variety of sources and transmit data;
Understand and follow oral and/or written policies, procedures and instructions;
Make sound and reasonable decisions in accordance with laws, ordinances, regulations and established procedures;
Perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines;
Supervise a team of Project Managers;
Demonstrate integrity, ingenuity and inventiveness in the performance of assigned tasks.

Supervision Received:
This position is supervised by the Chief Information Officer.

Supervision Exercised:
This position supervises professional, technical and clerical Information Technology staff.
Minimum Qualifications:
Bachelor's Degree in Computer Science or related field; and
Eight (8) to ten (10) years' experience in the management of a network operations with an emphasis on customized off the shelf application support with three (3) years supervisory experience; or
Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

Desirable Qualifications:
A Master's Degree.

Work Environment:
The principal duties of the position are performed in a general office environment.
Essential Physical Abilities
Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively on the telephone and in person, and to provide training to staff on software application and hardware operation;
Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to diagnose problems with computer hardware or software, and to develop effective solutions;
Sufficient manual dexterity with or without reasonable accommodation, which permits the employee to operate computer equipment and other office equipment;
Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, which permits the employee to work in an office setting.